Outdoor pool with lounge space at Amara Sanctuary Resort

Frequently Asked Questions

General
 
Does the hotel provide free Internet access?
Complimentary Wi-Fi access is available around the resort and in the MICE block. No log-in is required.
 
What is the minimum age for check-in?
Minimum age for check-in is 21 years old. A photo identification is required. Guests aged 20 and below are required to be accompanied by a parent or guardian.
 
Does the hotel provide free Internet access?
Complimentary Wi-Fi access is available around the resort and in the MICE block. No log-in is required.
 
Is your resort wheelchair friendly?
For guests encountering mobility issues, we provide wheelchair-friendly guest lifts alongside our Deluxe Room with handicap-accessible washrooms.
 
Is your resort kids-friendly?
The resort offers a family-friendly stay with kid-friendly facilities and amenities. The following services and amenities are subject to availability. Should you require a baby cot during your stay, please let us know in advance at the point of reservation.
 
Can I request for special arrangement for my anniversary celebration?
Yes, you may and we will do our best to make your celebratory stay a memorable one! Please email us at reservation@amarasanctuary.com. However, please note that external catering, unauthorised fixtures and decorations are not allowed. A recovery fee will be required to restore the room back to its original condition should that occur.              
 

Is this a pet-friendly resort?
Yes, we welcome your dogs and cats of all sizes. Please be informed that pets will not be allowed to visit public facilities and enclosed spaces such as the reception, the gym, the swimming pools, spa and dining outlets.
Please note that it is mandatory to book either a Pampered Paws package for your dog or Pampered Meows package for your cat before you arrive. Pets will not be allowed entry if the wrong package is being booked.  
 
Can I smoke within the resort premises?
We have designated smoking areas within the resort. Do note that there is a S$500 cleaning fee if you smoke in any of our guests rooms.
 
Can I leave my luggage before check-in or after check-out?
The resort offers luggage storage for guests staying with us. Our Concierge Team will assist you upon your arrival.
 
Can I have a party in the room?
The resort allows a maximum of 5 persons to be gathered in the room, including 2 registered occupants and 3 visitors. All guests are required to register at the reception before entering the resort. The resort enforces a No Party Policy to ensure maximum comfort for all our in-house guests. Anyone found to be creating excessive noise and disturbance, having a party or exceeding the maximum allowable occupancy of the room will be asked to leave the hotel without refund. Unregistered guests are not allowed in the room after 10.30pm.
 
Are government taxes and service charges included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of the lowest available rate and rates may fluctuate.
 
Do you provide shuttle service from the airport?
Unfortunately, airport shuttle service is not available. Should you wish to arrange for a private airport limousine transfer, please indicate this requirement during the reservation process and charges will apply accordingly.
 
Where is the nearest train station?
The nearest train station is Harbourfront station. We provide shuttle service from our resort to Harbourfront Station (Vivocity) at Exit D. Please refer to our facilities for more details on the shutter bus schedule .
 

Rooms
 
What are the check-in, check-out timings?
Check-in time: After 3.00pm (local time)
Check-out time: By 11.00am (local time)
 
Is early check-in or late check-out available?
Yes, upon request and availability. Charges may apply.
 
How do I modify or cancel my reservation?
You may contact our Reservations team directly at reservation@amarasanctuary.com and they will be happy to assist you. 
 
Do I need to pre-pay for my reservation? If so, how do I do it?
A prepayment may be required during the booking process for certain room packages and promotions. Kindly input your payment details upon creation of the room booking.
 
What are your payment types?
The resort accepts VISA, MasterCard, AMEX, JCB, China UnionPay and Alipay for payment of room reservations. Payment at the resort can be made by cash as well.
 
What is the maximum number of occupants per room?
The total number of occupants in a room shall not exceed 3 adults or 2 adults and 2 children at any time.
 
Do you have wheelchair accessible rooms?
Yes, we have wheelchair accessible rooms available for booking. The in-room amenities include grab bars in the washroom, roll-in handicap shower stall with folding bath seat and emergency buttons.
 
Can I add an extra bed? Is there any additional charge?
Yes, we are able to provide an extra bed for selected room types. Additional charges will apply. Please indicate during the room booking. 
 
Can I request for a baby cot? Is there any additional charge?
Baby cots are provided on a complimentary basis upon request, subject to availability.
 
What are the timings for room service?
Room service is available from 7am to 11pm. 
 
What pin plug and voltage do you use in our rooms? Does the resort provide a free international adaptor?
Our rooms are equipped with a universal socket that accepts various types of electrical plugs. The voltage in Singapore is 220V/240V, 50Hz. Please contact our Housekeeping Team or Front Office Team for assistance on adaptors and transformers.
 
Does the resort provide laundry services?
The resort offers laundry, dry cleaning and pressing services. To submit articles for laundry service, please complete the laundry form in the wardrobe and place your laundry in the bag provided. Please contact the Housekeeping Team and they will be there to collect it shortly.
 
 

Dining
 
What are the dining options available?
Guests can choose to dine at Shutters, our all-day dining restaurant that serves international and local cuisine. Alternatively, in-room dining option is available daily from 7am to 11pm. 
 
What time is breakfast served?
Breakfast is served from 6am to 10.30am.
 
Does the resort provide for special dietary needs?
We offer vegetarian, vegan and gluten-free options at our restaurant and for in-room dining. However, please be informed that our Chefs work with other products that contain gluten in our kitchens and restaurants.
 

Amenities

Is there a swimming pool in the resort?
The resort offers 3 outdoor swimming pools from 7am to 8pm daily. Guests have access to both Sky Pool and Dream Pool. The LarkHill Terrace Pool is only available exclusively for guests who book the Couple Suite and/or Family Suite. Please refer to our facilities for more details.
 
Is there a fitness room in your resort?
Guests staying with us enjoy complimentary access to the indoor gym operated by Core Collective, from 7am to 9pm daily. Please refer to our facilities for more details.
 
Is there a spa in your resort?
Located within Core Collective Sentosa, Chinois Spa provides an array of spa treatments such as body massage, aromatherapy facial and more. Please refer to our facilities for more details.
 
Can I park my vehicle at the resort?
In-house guests enjoy complimentary on-site parking facilities. Guests are required to register their vehicle license plate number during check-in at the reception. There are two handicapped parking lots available. Guests with large vehicles are encouraged to park at our outdoor car park due to the height limit.

 

Nearby Attractions

What are the nearby tourist attractions?
There's lots to do near the resort! Check out some of our recommendations here.
 
Can the resort assist to arrange for local sightseeing tours?
Our Concierge team will be pleased to assist you with the booking of the tour package of your choice during your stay.

 

Meetings & Events

How many meeting spaces do you have?
The resort has 10 event venues. Please refer here for more information.

What is the maximum capacity for your meeting spaces?
Please refer here for more information.

Does the resort offers catering services?
Yes, we do. Please refer to our packages here
 
Can I have an event in the rooms and villas?
The resort does not allow any personal or business events to be held in the villas. If you are planning for a special occasion or celebration, please book our proposal, wedding or anniversary packages. 
 
For meetings and conferences, you may refer here for more information. You may also contact us at event@amarasanctuary.com to find out more about our packages.
 

Covid-19 

As the Covid-19 situation evolves around the world, is there any update on the cancellation policies?
We are fully committed to enabling guests with increased flexibility during this period. Enjoy maximum flexibility in changing or canceling any stay booked directly with us, up to 7 days prior arrival.
 
What are the health and safety measures being taken by Amara Sanctuary Resort Sentosa?
Please be assured that the safety and security of our guests and employees remain our utmost priority. As we adapt to this new normal, our hotels have stepped up and taken all necessary precautionary measures in accordance with the guidelines provided by the World Health Organization and public health authorities. As a SG Clean certified hotel, we constantly review our cleanliness and hygiene protocol to ensure that we are well above global standards. Read more here. 


Hand sanitisers are available in high traffic areas and face masks are required to be worn in resort public areas. In-room dining menu has been replaced with a QR code. Guests may view the menu and order room service using the QR code.  

What is SG Clean?

Launched on 16 February 2020 by the National Environment Agency (NEA), the SG Clean campaign seeks to rally stakeholders and members of the public to do their part, by adopting good personal habits and social responsibility, to raise standards of cleanliness and public hygiene in Singapore and safeguard public health.

It is envisioned that the SG Clean campaign will instill a national “keep clean culture”, where keeping Singapore clean is an integral part of our lives. Learn more.